WebHelpDesk

Willamette ESD uses WebHelpDesk to track our technology requests.  We share a single implementation of WebHelpDesk with Columbia Gorge ESD, Multnomah ESD, and Northwest Regional ESD (members of the Cascade Technology Alliance) to provide the greatest availability of services.

In addition to our traditional phone-based support, WebHelpDesk allows requests to be submitted by e-mail and through a web interface.

Web-based Ticket Submission and Updates

• To access WebHelpDesk, please browse to http://helpdesk.wesd.org
• Log in using your e-mail address.
  • If this is the first time you are logging in, you will be prompted for additional information, such as your password, to set up your account.
  • WESD employees can log in using your WESD e-mail username and password.
  • If you aren't a WESD employee, but your e-mail is hosted by Willamette ESD, your WebHelpDesk password is the same as your e-mail password.
• When you are logged in, you can check on the status of your tickets or add additional information.  This information will automatically be forwarded to the Technician assigned to your ticket.

E-mail Ticket Submission and Updates

• As we deploy e-mail ticket submission the addresses will be added below.  We currently support e-mail requests for the following:
  • WESD Staff Technology Support: Any internal technology request can be submitted via e-mail.
    • techsupport@wesd.org
  • Financial Application Support: eFinance and FinancePlus
    • financesupport@wesd.org
  • District Technology Support: Please check with your local District Technology Coordinator before submitting a request.  Support types are: hosted e-mail, desktop support, network/server support, web hosting, and general requests.
    
    • techsupport@wesd.org
• To update information, you can simply reply to the e-mail.  Your information will be added to the ticket, and the technician assigned to help you will also receive an e-mail alert about your update.